Why is my previous log-in and password from eReg.edmonton.ca
or previous golf bookings system not working?
If you previously had an eReg or online golf account, simply
go to the
login page
of this site and select the link to reset your password.
When instructed, provide the email address that you
previously used for eReg or to book a golf tee time
online.
Can't remember the email address you used? Go ahead and
select the Create Account option.
How do I update the email address the City of Edmonton has on
file?
First
log in
to your Move.Learn.Play account; this will bring you to your
Account Preferences page. Select
Edit Details from the menu on the left and
update your personal information as needed.
I forgot the password to my Move.Learn.Play account. What are
my options?
Visit the
login page
and select the option to reset your password. You'll then
shortly receive an email confirming your request and
enabling you to reset your password.
How long does it take to set up a Move.Learn.Play
account?
This process is automated and takes just a few minutes.
How do I add (or remove) children to my Move.Learn.Play
account?
Once you log in, you will automatically be brought to your
Account Preferences. You can add children under the
Families and Groups option found within the
left navigation. To remove children from your account,
please place this request with our Admissions and Customer
Service team at
[email protected].
Is my credit card information kept on file?
The City follows strict cash handling policy and does not
store your credit card information on file.
How do I deactivate my customer account?
Please place this request with our Admissions and Customer
Service team at
[email protected].
I still have questions. How can I contact someone about my
Move.Learn.Play account?
Please email
[email protected]. Our Admissions and Customer Service team are happy to
assist.
Memberships
I want to keep my membership on hold, what do I need to
do?
Membership vacation holds are only available for annual
members. Contact our front desk or
[email protected]
to use a vacation hold.
I want to cancel my membership, what do I need to do?
You can cancel your membership by contacting our front desk
or emailing
[email protected].
Virtual Fitness Classes
How early should I expect my zoom link?
You should receive your zoom link up to 1 hour before the
start of your class.
What if I do not receive my zoom link and my class starts in
an hour?
Please check your spam folder first. If it still has not
come through, email
[email protected].
Can I register through 311?
Yes, registration is available through both
MoveLearnPlay.edmonton.ca, a facility information desk and
311.
What if I have a City of Edmonton Recreation Centre
membership?
Virtual classes are included with Virtual Monthly, Facility
Plus and All Facility Memberships.
I have or had a City of Edmonton Recreation and Leisure
Center Membership, do I still require an account on
Movelearnplay?
Yes. Everyone must create an account on
MoveLearnPlay.edmonton.ca to register.
Do I need a Zoom account as well?
Yes. Please go to zoom.us to register for a zoom account.
Please call 311 to cancel a class or email
[email protected]. Please be advised that this email will not be monitored
on weekends, so it may take a few days to receive a
response.
Will equipment be used for classes?
Equipment may be used, but our instructors will make sure
there are plenty of options for those who do not have
equipment available to them.
Can anyone see me while I work out?
No. You can only see and hear the instructor. If you wish to
communicate with the instructor, you can use the chat
option.
Visiting a Recreation Centre
What are your current cleaning practices at recreation
centres?
Regular cleanings during operating hours:
Disinfecting high touch areas multiple times throughout the
day. That includes entrance glass, viewing area surfaces,
counters, door knobs, push plates, lockers, handrails, vending
machines, fitness equipment, drinking fountains, seating
areas, etc.
Cleaning during closed hours: Application of
electrostatics spray to high touch areas including locker
rooms, seating areas, indoor playgrounds, and weight and
fitness equipment.
Are you looking at any other options for cleaning and air
handling systems?
We are exploring new and existing technologies, including:
Piloting at Clareview, Commonwealth and Mill Woods
recreation centres the use of antimicrobial film embedded
with silver ions activated by light, air pressure and touch
for use on high touch surfaces, to help kill certain
viruses.
Piloting portable air filters in fitness centres at Mill
Woods and Grand Trunk recreation centres, which have older
air ventilation systems.
Is there anything I should be doing when I visit a recreation
centre?
You play an important role in creating a safe space by
working with us to continue following the public health
recommendations and requirements that will be in place as
the Government of Alberta moves towards lifting most public
health measures:
Continue to be kind to each other through this period of
transition.
Get a first, second and third/booster doses of COVID-19
vaccine.
Monitor yourself for symptoms of COVID-19. If you are
experiencing symptoms, we ask that you not enter a
facility, return home and follow current
Government of Alberta isolation requirements. Check your symptoms regularly.
Wash your hands regularly.
You can wear a mask to protect yourself and those around
you, and please respect people’s personal decisions
around wearing masks.
Admission to the Edmonton Valley Zoo
How do I get tickets to visit the zoo?
We encourage visitors to book their tickets online in
advance, including members and pass holders.
Tickets are all timed entry.
You will receive an email confirming your booking along with
information you’ll need to be aware of before you come to a
facility.
You will be able to book a time slot up to two weeks in
advance.
* Note: Those without access to computers, tablets or
smartphones can call 311 to book tickets.
How do I book through MoveLearnPlay?
Log in before starting any reservations
Click ‘Edmonton Valley Zoo’
Click ‘Zoo Admissions’ to book a time to visit the zoo if
you want to reserve a spot (already have a membership, have
LAP, or want to pay for a one-time visit)
Click ‘Zoo Memberships’ if you would like to purchase or
renew a membership.
You will then see all of the available times
To select a time:
Enter the date(s) you would like to visit
If on mobile, swipe left until you see ‘book now’
Enter the number and types of tickets you would like to
book. Members and pass holders should choose that
option; your total will be $0. (Your pass will be
checked at the gate when you arrive)
If you do NOT have a membership, enter in the quantity
per pricing unit (eg. 1 Adult, Child, etc)
Add to basket
Scroll down and click checkout
What do I do if I need to cancel?
You can view and cancel your upcoming time slot reservations
within the 'Appointment' section of your MoveLearnPlay
account. To cancel an upcoming time slot, select the
'cancel' button next to the desired date and time.
How early should I arrive?
Please arrive during your half hour entry window.
What if I'm running a bit late. Will I still be able to get
into the facility?
You are permitted to enter within your time slot.
Can I drop in at the Zoo?
Yes, but to ensure you are able to access the facility at
your desired time, we recommend that you book in advance.
What do I need to know once I’ve booked my time and before I
come to the facility?
If you are experiencing symptoms of illness, please do not
visit the facility. We ask that you cancel your booking if
you can.
Do not visit if you have travelled outside of Canada
within the last 14 days.
Do not visit if you have been in contact with someone with
COVID-19. Stay home and isolate as per Alberta Health
guidelines.
When you come to the facility, please show your booking
confirmation to the staff member at the front door so we can
verify that you have booked a time.
What is available at the Zoo?
Outdoor areas of the zoo will be open.
Indoor habitats are open with capacity restrictions. Masks
and physical distancing are required.
The train and carousel rides will remain closed.
Play structures are open. They are not cleaned or sanitized,
so please take the appropriate precautions.
There will be no animal talks or programs.
The Zoo-tique gift shop is open.
There will be no paper maps available - please download the
Edmonton Valley Zoo app from Google Play or the App Store
Stroller rentals will not be available.
Water bottle fill stations are open but water fountains have
been turned off.
Food service options are available - Sandwich and Sons in
the Plaza, and Moo at the Zoo and 40 Acres located at the
Urban Farm. Masks are mandatory indoors.
All restrooms will be open and cleaned regularly.
Increased hand sanitizer stations will be available,
including at the entrance, exit, and throughout the zoo.
Accessible Communications Services Pilot
Program
What is the Accessible Communications Services pilot
program?
In April 2022, we launched a one-year pilot program for
accessible communications (e.g. Communication Access
Realtime Translation (CART), American Sign Language (ASL)
Interpretation) to support individuals who are Deaf or hard
of hearing in fully participating in the City’s registered
recreation programs. This is an action identified in the
City’s first
Corporate Accessibility Plan.
Why are you launching this pilot program?
We want everyone to feel a sense of belonging at the City’s
Recreation Centres and we are testing a system that will
help you fully access the activities and experiences that
are important to you.
How long will this program last?
The pilot begins in April 2022 and will conclude in April
2023. We will continue to evaluate the program over the year
and adjust as necessary to provide the best services
possible.
How do I participate in this pilot program?
You can request services for yourself, or on behalf of
someone else, by visiting
edmonton.ca
and using the
application form. Follow the step-by-step questions and submit your
application online. You can also apply for services by
calling 311 (Video Call (VRS): 780-442-5311) or by visiting
a recreation centre in person.
What kinds of services are available?
You will be able to request technology, such as hearing
loops, signage, live transcribing capabilities, or services,
such as American Sign Language interpreters. More
information on all the potential services and technologies
is found at
edmonton.ca.
Who is paying for these services?
If your application is approved, the City will cover 100
percent of the cost. For this pilot project, there is a
limited budget, so the City will cover the cost up to an
individual maximum of $1,500. Once the individual maximum is
reached, requests will be reviewed on a case by case basis.
What are the eligibility requirements?
This pilot is open to individuals of all ages who are Deaf
or hard of hearing. You need to be registered in a
recreation program that the City of Edmonton offers in a
City-owned and operated facility.
Pre-approval for Accessible Communication services can be
requested in advance of registration for recreation programs
by providing course details (Names, ID Number and specific
dates for programs listed on
MoveLearnPlay) in the Accessible Communications application request
form.
Who will provide the services or equipment I need?
The City will book all providers of services and/or
equipment, using a list of approved providers.
Can I hire my own interpreters?
You are free to hire, or bring with you, your own
interpreters but the City does not cover costs associated
with those individuals.
How far in advance do I need to submit my request?
Please submit your request at least 10 business days (Monday
to Friday, 9:30 a.m. to 4:30 p.m.) prior to the start date
for a registered recreation program. Our goal is to process
your requests within 10 days of receiving requests.
How do I register for a program?
You can register for programs through
MoveLearnPlay, by calling 311, or by visiting a City of Edmonton
recreation centre.
Can I submit the request before registering for a program to
get pre-approval?
Yes, you can submit the request form prior to registering
for the city recreation program. Information on the type of
specific program that you wish to register for must be
included in the form. However, confirmation of pre-approval
does not guarantee a space in the recreation program.
Can I request these services when I register for a program on
MoveLearnPlay?
You will need to request services by visiting
edmonton.ca, calling 311 or visiting a recreation centre.
How many people will be able to participate in this pilot
program?
The pilot will support applicants on a first-come,
first-served basis. With our limited budget for this pilot
program, we may not be able to approve all requests
received.
What happens when the pilot program concludes?
We will prepare a final report on the outcome of the pilot
program that will provide direction on next steps.
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